Player Safety First 21+ Only Policy: 1 January 2026

990x Responsible Gaming

At 990x, your wellbeing is as important as your enjoyment. Our responsible gaming programme gives every Bangladesh player the tools, resources, and support needed to keep gambling a safe, fun, and controlled part of their life — never a source of distress.

21+ Age Requirement

24/7 Support Available

৳0 Cost to Self-Exclude

< 3 min Support Response

Our Commitment

Gambling Should Always Be Entertainment

990x was built to deliver world-class cricket betting, casino gaming, and crash games to players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. We genuinely believe that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. But we are equally clear-eyed about the fact that, for some people, gambling can become a problem.

Responsible gaming is not a box we tick for compliance. It is a core pillar of how 990x operates. Every tool, policy, and process described on this page reflects a genuine commitment to putting player wellbeing first. We believe that a player who feels safe and in control is a player who enjoys 990x for years — and that is far more valuable to us than any short-term gain.

This page explains the practical tools available to every 990x account holder, describes the warning signs that gambling may be becoming a concern, and provides clear guidance on how to get help — whether from our own support team or from independent professional organisations.

Every player who uses 990x agrees to our Terms & Conditions, which include our responsible gaming obligations. We encourage all players to read this page carefully and to make active use of the tools available to them.

Need Immediate Help?

If you feel that gambling has become a problem for you or someone you care about, do not wait. Contact the 990x support team immediately via live chat — available 24/7 with a response time under 3 minutes. Our team is trained to help you activate self-exclusion and access further support without judgment.

Your Controls Are Always Active

Deposit limits, session time limits, loss limits, and self-exclusion tools are available in your 990x account settings at all times — no waiting period, no questions asked. You are always in control of your own experience on 990x.

Free & Confidential Support

All responsible gaming support from the 990x team is completely free and entirely confidential. We will never penalise an account for requesting responsible gaming tools or for raising a concern about gambling behaviour.

Player Protection Tools

Take Control of Your 990x Experience

990x provides a comprehensive suite of account management tools designed to give you full control over how, when, and how much you gamble. All tools are accessible directly from your account settings or via our 24/7 support team.

Tool 01

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered at any time with immediate effect; increases take 24 hours to apply, giving you time to reconsider. Minimum limit: ৳500. Maximum limit: your choice.

Tool 02

Loss Limits

Define the maximum net loss you are comfortable with over a chosen time period — daily, weekly, or monthly. When your net loss reaches the set threshold, your betting and gaming activity will be automatically paused for the remainder of that period. Reducing a loss limit takes immediate effect.

Tool 03

Session Time Limits

Set a maximum session duration — from 30 minutes to 8 hours. When your session time expires, you will be automatically logged out of your 990x account. You will also receive on-screen reminders as your session approaches its limit, so you always know how long you have been playing.

Tool 04

Reality Checks

Enable periodic reality-check notifications that appear on screen during active gambling sessions. These prompts display the total time you have been playing and your net win/loss for the session, helping you stay aware of your activity and make informed decisions about whether to continue.

Tool 05

Time-Out (Cool-Off)

Take a structured break from 990x by activating a time-out period of 24 hours, 48 hours, 1 week, or 1 month. During a time-out, your account remains open but you cannot place bets, access casino games, or make deposits. Time-outs cannot be shortened once activated.

Tool 06

Self-Exclusion

Request a full account closure for a minimum of 6 months, 1 year, 2 years, 3 years, or permanently. Self-exclusion is the strongest tool available. Once activated, your account will be closed, all marketing communications will cease, and you will not be permitted to reopen your account during the exclusion period — regardless of any request to do so.

How to Activate These Tools

All responsible gaming tools are accessible in the "Responsible Gaming" section of your 990x account settings. Alternatively, contact our support team via 24/7 live chat and any tool can be activated on your behalf within minutes. Email requests can be sent to [email protected] (plain text — not a clickable link). There is no fee, no waiting list, and no judgment involved in using any of these tools.

Why It Matters

Six Pillars of Responsible Play at 990x

These six principles guide every responsible gaming decision made by the 990x team — from platform design to customer support training.

Strict Age Verification

990x enforces a minimum age of 21 for all account holders. Age is verified at registration and confirmed again during the KYC document review process. Any account found to belong to a person under 21 is immediately suspended and all funds returned to the originating payment method.

Behaviour Monitoring

Our platform continuously monitors account activity for patterns that may indicate problem gambling — such as sudden increases in bet sizes, frequent late-night sessions, or chasing losses. When our systems flag a concern, our responsible gaming team will reach out proactively.

Staff Training

Every 990x customer support agent receives dedicated training in responsible gambling awareness. Our team is equipped to recognise distress signals in player communications, to discuss responsible gaming tools sensitively, and to escalate concerns to specialist support where needed.

No Irresponsible Marketing

990x does not target promotional communications at players who have activated responsible gaming tools, are on a time-out, or have recently shown problem gambling indicators. We also never market to self-excluded players under any circumstances.

Compassionate Support

Reaching out about a gambling problem takes courage. Our support team is trained to respond with empathy, respect, and practical assistance — never with pressure to continue gambling or return to the platform. Your wellbeing comes before our revenue, always.

Transparent Financials

990x provides players with full transaction history, session duration logs, and win/loss summaries directly in their account dashboard. We believe informed players make better decisions, and transparency about your gambling spend is a critical part of responsible play.

Know the Signs

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts causing harm — to your finances, your relationships, your mental health, or your daily life. The warning signs below are recognised indicators that gambling may have moved beyond entertainment. If any of these apply to you or someone you know, please reach out for support.

Chasing Losses: Continuing to gamble in an attempt to win back money that has already been lost, often increasing bet sizes in the process.

Gambling Beyond Your Means: Betting with money set aside for rent, food, utilities, or other essential expenses — or borrowing money specifically to gamble.

Inability to Stop: Feeling unable to walk away from a gambling session, even when you intended to stop, or repeatedly failing to stick to self-imposed limits.

Preoccupation with Gambling: Spending a significant portion of your mental energy thinking about gambling — planning sessions, reliving past bets, or calculating future wins.

Concealing Gambling Activity: Hiding the extent of your gambling from family members, partners, or friends out of shame or fear of their reaction.

Gambling to Cope: Using gambling as a primary way to manage stress, anxiety, depression, boredom, or difficult emotions rather than as a form of entertainment.

Neglecting Responsibilities: Missing work, skipping family obligations, or withdrawing from social activities because of gambling sessions or gambling-related stress.

Self-Assessment

Honest Questions to Ask Yourself

Answering these questions honestly can help you assess whether your gambling is in a healthy place. If you answer "yes" to two or more of these questions, we strongly encourage you to speak with our support team or consider activating a time-out or self-exclusion.

Have you ever gambled with money you could not genuinely afford to lose — money needed for bills, food, or essential expenses?

Have you ever tried to win back money you have lost by placing further bets, especially larger ones than you originally intended?

Have you ever lied to a family member or close friend about how much time or money you have spent gambling?

Do you find it difficult to enjoy your day or relax without thinking about gambling, or do you feel restless when you are unable to gamble?

Has gambling caused you to argue with a partner, family member, or friend, or damaged an important relationship in your life?

Have you ever borrowed money — from a person or a financial provider — specifically to fund gambling activity?

Have you ever felt that you needed to gamble with higher and higher stakes in order to get the same level of excitement or enjoyment?

Have you ever attempted to cut down or stop gambling and found that you were unable to do so, despite genuinely trying?

Two or More "Yes" Answers?

Please reach out to the 990x support team immediately via live chat. Our team can activate a time-out or self-exclusion on your account right now, and can point you toward free professional support resources. You do not have to deal with this alone.

What We Promise

The 990x Responsible Gaming Commitment

These are not aspirational targets. They are operational standards that the 990x team adheres to every day for every player across Bangladesh.

Immediate Tool Activation

Any responsible gaming tool — deposit limit, time-out, self-exclusion — can be activated within minutes, 24 hours a day, 7 days a week, 365 days a year including Eid, Victory Day, and all public holidays.

No Reversal of Self-Exclusion

Once a self-exclusion is activated, it cannot be reversed during the chosen exclusion period — even if the player requests it. This is a deliberate design decision to ensure the tool is genuinely effective.

Proactive Outreach

When our monitoring systems detect patterns consistent with problem gambling, our responsible gaming team will contact the player proactively — before they have to ask for help.

Zero Marketing to Vulnerable Players

Players who have activated any responsible gaming tool, are in a time-out period, or have been flagged by our monitoring system will receive no promotional communications from 990x.

Under-21 Account Closure

Any account confirmed to belong to a player under the age of 21 will be closed immediately, all bets voided, and all deposited funds returned to the originating bKash, Nagad, Rocket, or bank account.

Annual Policy Review

Our responsible gaming policy is reviewed and updated at least once per year to incorporate new best practices, player feedback, and developments in responsible gambling research and regulation.

Practical Guidance

Tips for Keeping Gambling Safe and Enjoyable

The vast majority of 990x players enjoy cricket betting, slots, and casino games as a recreational activity without any issues. These practical tips are designed to help you keep it that way — to ensure that your time on 990x remains a source of entertainment rather than stress.

Set a Gambling Budget

Decide in advance the maximum amount you are willing to spend on gambling each week or month — treating it as an entertainment expense, like a cinema ticket or a meal out. Never exceed this budget, regardless of results.

Set a Time Budget

Decide in advance how long you will spend gambling in any given session. Use 990x's built-in session time limit tool to enforce this automatically, so you do not lose track of time during an engaging cricket match or slot session.

Gam ble for Fun, Not Profit

Treat every bet as the cost of entertainment — not as an investment or income source. Winning is a bonus, not an expectation. If you find yourself relying on gambling winnings to cover living expenses, that is a serious warning sign.

Never Chase Losses

If you reach your budget limit, stop — even if you are on a losing streak. Chasing losses is one of the fastest paths to problem gambling. Accept that losses are part of the game and walk away with your budget intact.

Take Regular Breaks

Step away from the screen regularly during longer sessions. A short break — even five or ten minutes — helps you reassess your session with fresh eyes and make calmer, more considered decisions about whether to continue.

Balance with Other Activities

Gambling should be one enjoyable activity among many. Maintain hobbies, social connections, and other interests that bring you fulfilment. If gambling is crowding out other activities you value, it may be time for a break.

Get Help

Support Is Always Available

Whether you need to activate an account tool right now or simply want to talk through a concern, the 990x support team and the resources below are here for you at any time.

990x Live Chat Support

Our trained support team is available around the clock. Live chat is the fastest way to activate any responsible gaming tool or raise a concern about your account.

Availability: 24/7, every day of the year

Response time: Under 3 minutes

Timezone: BST (UTC+6)

Email: [email protected] (plain text)

Gamblers Anonymous

Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from problem gambling. Meetings and support groups are available globally and online.

Website: gamblersanonymous.org

Cost: Free

Availability: Online meetings worldwide

Independent organisation — not affiliated with 990x

GamCare

GamCare provides free information, advice, and support for anyone affected by problem gambling. Their trained advisors offer confidential one-to-one counselling and peer support forums available in multiple languages.

Website: gamcare.org.uk

Cost: Free

Availability: Online chat & phone helpline

Independent organisation — not affiliated with 990x

A Note on Third-Party Resources

The external organisations listed above are independent of 990x. We include them because we believe every player deserves access to professional support beyond what an operator can provide. We do not control these organisations' websites, services, or availability. If you are based in Bangladesh and require local language support, please contact our live chat team who can help direct you to the most appropriate resource for your situation.

Protecting Minors

Keeping 990x Safe for Adults Only

990x operates exclusively for adults aged 21 and above. We take the protection of minors extremely seriously, and our age verification process is designed to prevent anyone under the age of 21 from accessing betting or casino services on our platform.

At registration, all players are required to confirm that they are 21 years of age or older. This declaration is supported by a mandatory KYC (Know Your Customer) document verification process, during which government-issued identification is reviewed to confirm the player's age and identity. No real-money play is permitted until KYC verification is complete.

If you share a device or computer with children or young people under the age of 21, we strongly recommend that you take additional steps to prevent them from accessing the 990x platform. Recommended measures include using device-level parental controls, logging out of your 990x account after every session, and keeping your login credentials private and secure at all times.

If you become aware that a minor has accessed or attempted to access a 990x account, please contact our support team immediately via live chat or at [email protected] so that appropriate action can be taken without delay.

Under 21? You Cannot Use 990x

If you are under 21 years of age, you are not permitted to create an account or use any service on the 990x platform. If you have already created an account and are under 21, please contact us immediately. Attempting to circumvent age verification is a serious breach of our Terms & Conditions and may result in permanent account closure and forfeiture of all funds.

Parental Control Software

If you share a household with minors, consider installing parental control or web-filtering software on shared devices. Tools such as Net Nanny, Qustodio, and built-in OS parental controls can be configured to block access to gambling websites, providing an additional layer of protection beyond 990x's own age verification measures.

Secure Your Account Credentials

Never share your 990x username or password with anyone, including family members. Use a strong, unique password for your 990x account and enable two-factor authentication if available. Log out of your account after each session, especially on shared or mobile devices used by multiple people in your household.

Continue at 990x

Play Smart. Play Safe. Play at 990x.

Responsible gaming is the foundation of everything we do at 990x. When you play within your means and in control, every session is more enjoyable. Explore our games — and remember, our support team is always one click away.

Explore 990x Casino Cricket Betting Read Our FAQ

21+ For adults aged 21 and above only. Gamble responsibly.