990x Privacy Policy

01 Overview

990x ("the Company", "we", "us", "our") is committed to protecting the privacy and personal data of all registered players and visitors to the 990x platform. This Privacy Policy sets out in clear, plain English how we collect, use, store, share, and protect your personal information when you use our online betting and casino services at https://990x.io.

We operate the 990x platform as an internationally operated online betting and casino service serving English-speaking players in Bangladesh. As part of providing our services — including cricket betting, live casino, slots, crash games, and mobile wallet payment processing via bKash, Nagad, and Rocket — we necessarily handle personal information about our players.

990x approaches data privacy as a fundamental player right, not merely a legal obligation. We collect only the data we genuinely need to provide our services, we protect it with industry-standard security measures, and we never sell your personal information to third parties for marketing purposes. Our data handling practices are aligned with internationally recognised privacy principles, including those set out in the General Data Protection Regulation (GDPR), which we adopt as a baseline standard of care for all players regardless of their country of residence.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of our overall player agreement.

02 Data We Collect

990x collects personal data from you in two ways: information you provide directly when interacting with our platform, and information collected automatically through your use of the platform. The categories of data we collect are described below.

Information You Provide Directly:

• Registration Data: Full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number provided during account creation.
• Identity Verification (KYC) Documents: Copies of your national identity card, passport, or government-issued photo ID; proof of address documents such as utility bills or bank statements; and, where required, source-of-funds documentation.
• Payment Information: Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay), bank account details for bank transfer transactions, and Visa/Mastercard details where applicable. Note that full card numbers are not stored by 990x — payment card processing is handled by our PCI-DSS compliant payment partners.
• Communications Data: The content of messages you send to our customer support team via live chat or email, including queries, complaints, and feedback.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, loss limit preferences, and session time limit configurations that you set on your account.

Information Collected Automatically:

• Device & Technical Data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and time zone settings (Bangladesh Standard Time, UTC+6).
• Usage Data: Pages visited, games played, bets placed, betting markets accessed, session duration, click paths, and feature interactions within the 990x platform.
• Transaction Data: Complete records of all deposits, withdrawals, bonus credits, wagers, wins, losses, and balance adjustments associated with your account.
• Cookie & Tracking Data: Information collected via cookies and similar tracking technologies as described in Section 06 of this policy.

03 How We Use Your Data

990x uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your data are as follows:

• Account Management: Creating and maintaining your 990x player account, verifying your identity and age (21+ requirement), processing your login credentials, and enabling access to all platform features.
• Service Delivery: Processing your bets on cricket, BPL, IPL, T20 World Cup, and other sporting events; providing access to casino games, slots, and crash games; crediting wins and processing withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• KYC & Fraud Prevention: Verifying documents submitted as part of our Know Your Customer process; screening for fraudulent activity, multi-accounting, bonus abuse, and money laundering; complying with our anti-money laundering (AML) obligations.
• Payment Processing: Facilitating deposits and withdrawals through our payment partners; reconciling transaction records; investigating disputed transactions or chargebacks.
• Customer Support: Responding to your queries, complaints, and requests submitted via live chat or email at [email protected]; maintaining records of support interactions for quality and compliance purposes.
• Responsible Gaming: Monitoring betting patterns for indicators of problem gambling; enforcing deposit limits, loss limits, and self-exclusion requests; contacting players who display concerning gambling behaviour.
• Platform Improvement: Analysing usage data and technical data to identify bugs, improve platform performance, develop new features, and personalise the player experience.
• Marketing & Promotions: Sending you promotional offers, bonus notifications, and relevant communications where you have given consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings or by contacting support.
• Legal & Regulatory Compliance: Retaining records as required by applicable law; responding to lawful requests from authorities; enforcing our Terms & Conditions and other player agreements.

04 Legal Basis for Processing

990x processes your personal data on one or more of the following legal bases, in accordance with internationally recognised data protection principles:

• Contractual Necessity: Processing your data is necessary to perform the contract between you and 990x — including account registration, bet placement, payment processing, and customer support. Without this processing, we cannot provide our services to you.
• Legal Obligation: We are required to process certain data to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and fraud prevention obligations. This includes KYC identity verification and transaction record-keeping.
• Legitimate Interests: We process certain data on the basis of our legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud detection, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Where we rely on consent as the legal basis for processing — particularly for direct marketing communications — we will obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing & Disclosure

990x does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: We share the minimum necessary payment data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card processing providers — to facilitate deposits and withdrawals. These partners are contractually bound to handle your data securely and in accordance with applicable data protection standards.
• Identity Verification Providers: KYC documents and identity data may be shared with third-party identity verification service providers who assist us in verifying player ages and identities. These providers operate under strict contractual data processing agreements.
• Game Providers: Certain game-play data (such as bet amounts and game session identifiers) is necessarily shared with our third-party game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver game functionality. These providers do not receive your full personal profile.
• Fraud Prevention & AML Services: We may share data with fraud prevention agencies and AML screening services to detect and prevent financial crime. Where fraud or criminal activity is identified, data may be shared with law enforcement authorities.
• Legal & Regulatory Authorities: We will disclose your personal data to government bodies, regulators, law enforcement agencies, or courts where we are required to do so by law, court order, or lawful regulatory instruction.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 990x's business, your personal data may be transferred to the acquiring entity. We will notify affected players of any such transfer and the privacy implications.
• Professional Advisers: We may share data with our legal, accounting, and auditing advisers where necessary for the conduct of their professional services, subject to appropriate confidentiality obligations.

06 Cookies & Tracking Technologies

990x uses cookies and similar tracking technologies on its platform to enable core functionality, improve your experience, and analyse how our services are used. A cookie is a small text file stored on your device when you visit a website. The following categories of cookies are used on the 990x platform:

• Strictly Necessary Cookies: Essential for the operation of the platform. These cookies enable you to log in to your account, maintain your session, and use core betting and cashier features. They cannot be disabled without preventing the platform from functioning correctly.
• Performance & Analytics Cookies: Used to collect anonymous information about how players navigate and use the 990x platform. This data helps us identify performance bottlenecks, popular features, and areas for improvement. No personally identifiable information is collected via analytics cookies.
• Functionality Cookies: Remember your preferences — such as language settings, display preferences, and previously used payment methods — to provide a more personalised experience on return visits.
• Security Cookies: Support our fraud detection and account security functions by identifying unusual login behaviour and flagging potentially compromised sessions.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when new cookies are set. Please note that disabling strictly necessary cookies will impair your ability to use the 990x platform. For detailed browser-specific instructions on managing cookies, refer to your browser's help documentation.

990x does not currently use cross-site tracking cookies or serve third-party advertising cookies that track your browsing activity across websites unrelated to the 990x platform.

07 Data Retention

990x retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or other exceptional circumstance, we will inform you of the extended retention and the reason for it where we are permitted to do so.

08 Data Security

990x implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the 990x platform is encrypted using 128-bit SSL/TLS encryption. The padlock icon in your browser confirms that your connection to 990x is secure.
• Data Encryption at Rest: Sensitive personal data — including identity documents and payment details — is encrypted at rest using industry-standard encryption algorithms in our secure data storage infrastructure.
• Access Controls: Access to personal data within 990x is restricted on a strict need-to-know basis. Only personnel who require access to your data to perform their job functions are permitted to access it, and all access is logged and audited.
• Two-Factor Authentication: 990x supports and recommends two-factor authentication (2FA) for all player accounts to reduce the risk of unauthorised account access.
• Regular Security Audits: Our platform and infrastructure undergo regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated and manual monitoring systems are in place to detect unusual account behaviour, suspicious login attempts, and potentially fraudulent transactions in real time.

Despite these measures, no method of data transmission or storage is 100% secure. While 990x takes all reasonable steps to protect your personal data, we cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players without undue delay in accordance with applicable law.

09 Your Privacy Rights

990x respects your rights in relation to your personal data. Subject to applicable law and certain limitations, you have the following rights with respect to the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data that 990x holds about you. We will respond to access requests within 30 days of receipt and will provide the data in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic profile information directly in your account settings; for KYC document corrections, please contact support.
• Right to Erasure: You may request that we delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that we may be unable to delete certain data where retention is required by law (for example, transaction records subject to AML retention obligations).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to transmit that data to another data controller.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of your privacy rights, please contact us via live chat or by email at [email protected]. We may need to verify your identity before processing your request. We will respond to all legitimate requests within 30 calendar days. If we are unable to fulfil your request, we will explain why in writing.

10 Children's Privacy

The 990x platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps specifically designed to prevent underage individuals from creating accounts.

If we become aware — through our KYC process or any other means — that an account has been registered by a person under the age of 21, we will immediately suspend the account, void any outstanding bets or bonuses, and return any real-money deposits to the originating payment method. All personal data associated with an underage account will be deleted from our systems promptly, except where retention is required by law.

11 International Data Transfers

As an internationally operated platform, 990x may transfer your personal data to servers and service providers located in countries outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that which applies in the jurisdiction where it was collected.

Safeguards we employ for international data transfers include:

• Contractual data processing agreements with all third-party service providers, incorporating standard data protection clauses that require them to protect your data to the same standard as 990x.
• Transfers to service providers located in countries recognised as providing an adequate level of data protection.
• Where neither of the above applies, we rely on other lawful transfer mechanisms and implement supplementary technical measures to ensure the data remains protected.

For Bangladesh-based players, certain data — particularly bKash, Nagad, and Rocket payment transaction data — is processed by local payment providers operating within Bangladesh. This data remains subject to the security and confidentiality obligations we impose on all payment partners.

12 Third-Party Links

The 990x platform may contain references to third-party game providers and payment partners whose services are integrated into our platform. While we take care to work only with reputable partners, 990x is not responsible for the privacy practices or data handling of third-party organisations. This Privacy Policy applies solely to data processed by 990x and does not cover data processing carried out independently by third parties.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate their own privacy policies in relation to game session data they collect. Payment providers including bKash, Nagad, Rocket, and Upay are independent data controllers in respect of the payment transaction data they process. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your 990x account.

990x does not endorse or make any representations about the privacy standards of third-party providers. If you have concerns about how a third-party provider is handling your data, you should contact that provider directly.

13 Policy Updates

990x reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or the structure of our business. We will publish the revised Privacy Policy on this page and update the "Last Updated" date at the top of the document.

Where a proposed change is material — meaning it significantly affects your privacy rights or the way we use your personal data — we will provide you with reasonable advance notice of the change. Notice will be given by email to the address registered on your account, by a prominent notice on the 990x platform, or both. Your continued use of the 990x platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 990x is protecting your information. If you have concerns about any proposed change to this Privacy Policy, please contact us at [email protected] before the change takes effect.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 990x processes your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email Support: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 990x platform
• Response Time: Under 3 minutes for live chat; within 24 hours for email enquiries
• Operating Timezone: Bangladesh Standard Time (BST, UTC+6)

When contacting us regarding a privacy request, please include your registered account username or email address and a clear description of your request. For identity verification purposes, we may ask you to provide proof of identity before processing requests relating to account data access, rectification, or deletion.

990x takes all data privacy concerns seriously. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.